Question 1

What time do you arrive on site?

Accepted Answer

We have a completely flexible approach and will attend your premises at the time that suits your use of the site. This can be early mornings, before any of your staff arrive, during the day, or in the evening after everyone has left for the day.

Question 2

Are you fully insured?

Accepted Answer

We have comprehensive insurance cover which, amongst other things, covers Public Liability, Employer’s Liability and Professional Indemnity.

Question 3

How often do you clean a site?

Accepted Answer

Our service is tailored entirely to your requirements and for most of our clients, we will have cleaners on site at least five days per week.

Question 4

Do you have a high staff turnover?

Accepted Answer

No, due to the way that we train, remunerate and manage our staff, we have very high retention rates.

Question 5

Will we always have the same cleaner(s)?

Accepted Answer

Yes, as far as is practical. We always try to maintain continuity by using the same staff on a client’s contract. This helps to build extensive knowledge of the site, a healthy relationship and trust between the cleaning team and the client. It also leads to increased security for our clients.

Question 6

Does your staff receive training?

Accepted Answer

Yes, all of our managers and supervisors receive comprehensive training to enable them to manage the sites under their supervision in line with Coraxe Cleaning Services s guidelines and required standards. Each of our cleaning operatives receive comprehensive in-house and in-situ training in all areas required for them to skilfully perform their duties. All Health and Safety issues and key company policies are covered in their initial training and induction.

Question 7

Do you carry out reference checks on your staff?

Accepted Answer

Yes, as part of our rigorous recruitment process, following interview, we obtain a previous employer’s reference and required proof of address and entitlement to work in the UK. We also require a copy of their passport and driving licence for our records.

Question 8

What are your payment terms?

Accepted Answer

Our commercial clients are invoiced per calendar month and are given 30 day terms from the invoice date to pay.

Question 9

Do you supply everything required?

Accepted Answer

Yes, generally, we supply all the labour, equipment, machinery and materials required to carry out all our cleaning tasks within the agreed price. Additionally, we regularly supply consumables such as toilet rolls, hand towels, refuse sacks, bin liners etc.

Question 10

Will the changeover to Coraxe Cleaning Services be smooth?

Accepted Answer

We have experience in dealing with new commercial cleaning contracts, which allows us to be thorough with planning and client liaison in order to make the changeover a seamless process. We will also deal with all appropriate legislation (e.g. TUPE), so the only difference you will notice is the planned improvement in service and standards.

Question 11

Can you provide references?

Accepted Answer

Yes, we are able to provide reference upon request. We also have many testimonials from our existing customers on our website.

Question 12

Can you unlock/lock and alarm the building?

Accepted Answer

Yes, this is a regular service offered to all our clients, large or small. This enables us to carry out our cleaning service outside normal working hours, thus minimising disruption to your staff.

Question 13

Can we contact you outside office hours in case of an emergency?

Accepted Answer

A Site Manager is appointed to each individual contract, so as part of your contract you will be given access to Coraxe Cleaning Services emergency telephone number, so that we can help you with any emergencies that may arise.

Frequently
Asked
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Coraxe Cleaning Service is a privately owned Commercial Cleaning company in London, who has been serving London's finest Retailers and Offices.

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Frequently Asked Questions

Coraxe Cleaning Service is a privately owned Commercial Cleaning company in London, who has been serving London's finest Retailers and Offices.

Quick Links

Contact Us

Frequently
Asked
Questions